個案總覽

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. In Chapter 1, Where Do We Start? (10 pages), the author describes the computer as one component of an information system that should also include tools, methodologies, processes, and people. He argues that many companies run into problems when they rely on their computers as the center of the system and forget the importance of employee interaction. For example, a computer cannot determine if the data it is given is correct and up-to-date. Many companies also believe that automating a system will automatically solve their problems. The author states that managers must start with an understanding of the problem and evaluate the possible solutions before using computer-based resources to enhance the chosen solution. The author presents an illustrative example of how a faulty inventory control system caused problems for a company.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. In Chapter 2, The Information Ladder (8 pages), the author focuses on decision-making and human interaction. He outlines four levels of information to demonstrate where employees fit into the system. While computers work at the first two levels: data (simple facts) and information (data organized with a shared meaning), the two higher levels on the ladder, knowledge and wisdom, require employee interaction. Knowledge, the author says, involves acting on information and wisdom involves experience based on that action.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. Chapter 3, What Constitutes the Right Data? (10 pages), takes a closer look at the first step in the model of "data rights," getting the right data. Instead of trying to capture all imaginable data ("big data"), businesses need to be smart about identifying what data will actually help them achieve their strategic goals. Managers can begin to determine how to access the right data by creating a map to document how information flows in an organization, which will show any breakdowns that currently require human "workarounds." He provides a real-world example of a company whose information map exposed an inefficient system.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. Chapter 4, How Do We Get Information to the Right Place? (4 pages), presents the second step of the model and outlines problems inherent in providing "24/7" data access. The author highlights significant security concerns, and suggests that a company evaluate its business to determine how essential constant data access is to their operation. A company should consider the sensitivity of the data and the need for verification before disseminating it, as well as setting an appropriate timeframe for employees to use the information. For example, will up-to-the minute information benefit a sales force? Is there an "off-hours" period of time when access is not utilized? Savoie proposes a four-tiered ranking system to help managers decide how to disseminate their information.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. In Chapter 5, When Is the Right Time? (8 pages), the author explores the third step in his model, the timing of data delivery. While constant and immediate information access is common in today's business environment, it is also expensive, more vulnerable to security breaches, and risks information overload for employees. The author posits that a good information system should provide information as quickly as needed while allowing for system maintenance and data validation. Therefore, some companies may rightly decide not to provide "24/7" access. As the timeliness of data increases, so do the costs associated with data delivery, namely the information infrastructure required to enable faster data transfer and processing and the verification process to ensure accuracy.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. Chapter 6, How Do We Identify the Right Person? (10 pages), addresses the issue of employee access to data, which is the fourth step in the model. The author discusses the inefficiencies and dangers a company faces when employees have access to data that is either irrelevant or not warranted by their positions. He presents a real-world example of how a CEO's inappropriate remark was leaked via social media when access to his account was inadvertently shared. Savoie recommends that a company avoid these risks by identifying the difference between what it thinks its information system is doing and what the system is actually doing. He demonstrates how to perform this analysis by comparing and analyzing the "rules" (what positions should have access to what information) and the "reality" (which employees actually have access to what information).

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. In Chapter 7, What Is the Right Format for the Information? (6 pages), the author looks at the fifth aspect of the model, which involves data presentation. He discusses the importance of knowing how the information consumer will receive and view the data, because different devices require different representation methods. Information that is easy to read on a large computer monitor may not be very usable on a smart phone, for example. The author also warns of overwhelming the user with too much information upfront and introduces the concept of a "dashboard" to summarize information at a high level while allowing the user to drill down to more data-heavy layers.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. Chapter 8, Security (10 pages), explores the potential for cybercrime and how a company can protect against it. The author cites current research that shows how companies are not taking sufficient action to ensure data security. He describes the three most common causes of data exposure: negligence by a well-meaning insider, a targeted hack from an external source, and a data breech from a malicious insider. He provides seven practical steps that companies can take to prevent and mitigate the damage resulting from these data losses. Most important, says the author, is a change in mindset that provides for user access while employing newly emerging tools in the company's security platform.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. In Chapter 9, Putting It All Together (10 pages), the author offers insight into how to approach the implementation of a new system given the fast pace of change in technology, market uncertainty, and customer expectations. The critical factor is for managers to design an information system that supports the overall business strategy rather than finding a new technology and making it fit into the current system. To start the design of an effective system, Savoie provides a set of five questions for managers to answer about their business. He then demonstrates how to create a model of the business, its processes, and the flow of information to highlight the issues a company should address. He also explains how to evaluate the success of a new information system by looking at key performance indicators in four areas: cost-benefit, productivity, morale, and profitability.

Building Successful Information Systems: Five Best Practices to Ensure Organizational Effectiveness and Profitability is a 10-chapter book published by the Business Expert Press in 2012 and written by Michael J. Savoie, the Director of the Center for Information Technology and Management in the Naveen Jindal School of Management at the University of Texas, Dallas. To optimize the use of computer systems for management purposes, the author advises managers to first understand their own business processes and information flows - then the company can apply the author's model, the "five rights of data," to build an effective system: the right data, in the right place, at the right time, reaching the right person, in the right format. By creating a strong system aligned with a company's specific information flow, managers can use information systems to support competitive strategy. The author illustrates this process through real-world examples and provides practical tools for corporate leaders. Chapter 10, Conclusion (6 pages), reviews the author's recommendations for designing an information systems that supports a company's competitive advantage. The author advises managers to focus on the business process at hand and view the technology as a tool for improvement. He poses three questions for managers to turn computer-based data into human-based wisdom by moving up the "information ladder." Finally, he provides a five-step "business process ladder" that outlines practical steps for managers to identify when and where changes in a company's information system would be beneficial.